Privacy Policy

Last Updated: 25 August 2026

Phyzio Hub ("Phyzio Hub", "we", "us", or "our") is a digital healthcare platform operated by Phyzio Hub that helps patients discover, connect with, and book services from physiotherapists and enables physiotherapists to manage their professional profiles, appointments, sessions, treatment information and earnings.

This Privacy Policy explains how we collect, use, store, protect, disclose and delete information when you use the Phyzio Hub website, mobile application, platform and related services (collectively, the "Services").

By accessing or using Phyzio Hub, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Phyzio Hub, we may collect the following categories of information.

1.1 Information Provided by Patients

We may collect:

• Full name

• Mobile number

• Email address

• Age/date of birth

• Gender

• Profile information

• City and location information

• Preferred appointment location

• Physiotherapy requirements

• Health-related information voluntarily provided by you

• Treatment-related information

• Appointment and booking history

• Physiotherapy progress information

• Reviews and ratings

• Communications with physiotherapists or our support team

• Information required to process payments and refunds

• Information submitted through forms, enquiries and customer support

1.2 Location Information

With your permission, Phyzio Hub may access your device location to help you find physiotherapists and services available near you and to facilitate home-visit appointments.

Location information may be used to:

• Identify nearby physiotherapists

• Show relevant search results

• Determine service availability

• Help facilitate home visits

• Improve location-based services

You may disable location access through your device settings. Some location-based features may not function correctly if you disable this permission.

1.3 Information Collected from Physiotherapists

Physiotherapists registering on Phyzio Hub may be required to provide:

• Name

• Mobile number

• Email address

• Photograph

• Address

• Professional qualifications

• Registration details

• Registration number

• Professional experience

• Specializations

• Clinic information

• Service information

• Government/identity verification documents

• Professional certificates

• Bank account/payment information

• Availability and appointment information

Such information may be used to verify the professional's identity and eligibility and to provide the physiotherapist profile and related services.

1.4 Device and Technical Information

When you use the Phyzio Hub application or website, we may automatically collect certain technical information, including:

• Device type

• Operating system

• Application version

• IP address

• Browser information

• Device identifiers where permitted and necessary

• Crash logs

• Diagnostic information

• App usage information

• Network information

This information is primarily used to maintain security, troubleshoot technical problems and improve our Services.

2. How We Use Your Information

We may use information collected through Phyzio Hub to:

• Create and manage your account

• Verify your mobile number through OTP

• Help you find nearby physiotherapists

• Display physiotherapist profiles

• Facilitate appointment bookings

• Facilitate home physiotherapy visits

• Facilitate clinic or telehealth appointments

• Process payments, refunds and payouts

• Send booking confirmations

• Send appointment reminders

• Send session notifications

• Verify physiotherapy sessions through session OTP

• Maintain appointment and treatment records

• Enable physiotherapists to update treatment progress

• Enable patients to view their treatment and recovery information

• Provide customer support

• Process reviews and ratings

• Prevent fraud and misuse

• Maintain platform security

• Verify physiotherapist credentials

• Improve the functionality and performance of the Services

• Comply with applicable laws and legal obligations

• Investigate complaints, disputes or security incidents

• Communicate important service-related information

We will not use personal or health information for purposes unrelated to the Services without appropriate consent or another lawful basis where required.

3. Health and Treatment Information

Phyzio Hub may process health-related information that you voluntarily provide or that is generated in connection with your physiotherapy services.

This may include:

• Treatment requirements

• Symptoms or conditions provided by you

• Treatment plans

• Exercise plans

• Session notes

• Recovery progress

• Physiotherapy history

• Other information required to facilitate physiotherapy services

Health-related information is used to facilitate your requested physiotherapy services and related functionality.

We do not sell your personal or health information.

Your health-related information may be shared with the physiotherapist you select or book for the purpose of providing the requested service.

4. How We Share Information

We may share information where reasonably necessary to provide the Services.

Physiotherapists

When you request or book a physiotherapy service, relevant information may be shared with the selected physiotherapist, including information necessary to contact you, attend the appointment and provide the requested service.

Payment Service Providers

Payment-related information may be processed by third-party payment processors or financial service providers.

Phyzio Hub does not intend to store complete card numbers, CVVs or other sensitive payment credentials where such information is handled directly by the payment provider.

Service Providers

We may use trusted third-party service providers for:

• Cloud hosting

• Database infrastructure

• OTP services

• SMS

• Email

• WhatsApp communications

• Push notifications

• Payment processing

• Analytics

• Customer support

• Security

• Technical maintenance

Such service providers may process information only as necessary to provide their services to Phyzio Hub and subject to applicable contractual and legal requirements.

Legal Requirements

We may disclose information when required to:

• Comply with applicable law

• Respond to a valid legal request

• Protect the rights, property or safety of Phyzio Hub, users or others

• Investigate fraud, abuse or security incidents

• Enforce our Terms and Conditions

5. Data Retention

We retain personal information only as long as necessary to provide our Services, maintain legitimate business records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal, regulatory and accounting obligations.

Account information is retained while your account is active.

If you request account deletion, we will process the request and delete or anonymize personal information within 30 days, except where certain information is required to be retained for a longer period to comply with applicable law, resolve disputes, prevent fraud, maintain financial/accounting records, enforce agreements, or protect our legal rights.

Location data is retained only for as long as reasonably necessary to provide the location-based service requested by you and is not retained longer than necessary for that purpose, subject to applicable legal requirements.

Health and treatment-related information may be retained for as long as reasonably necessary to provide the Services, maintain treatment and appointment records, resolve disputes, meet legal or regulatory requirements, or protect the rights of users and Phyzio Hub.

Physiotherapist verification and professional records may be retained for as long as necessary to maintain professional verification, prevent fraud, maintain business records and comply with applicable requirements.

When information is no longer required, we will delete, anonymize or securely dispose of it in accordance with our data retention practices and applicable law.

6. Account Deletion

You may request deletion of your Phyzio Hub account and associated personal information:

1. Through the account deletion facility available within the Phyzio Hub application; or

2. Through the account deletion facility available on our website; or

3. By contacting us at info@phyziohub.com.

After receiving a valid deletion request, we will process the request in accordance with the Data Retention section of this Privacy Policy.

Some information may be retained where required or permitted by applicable law.

Deletion of your account may prevent you from accessing previous bookings, treatment information, wallet balances, invoices or other account-related services.

7. Your Choices and Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your account

• Request deletion of personal information

• Withdraw consent where applicable

• Disable location permissions

• Manage communication preferences

• Opt out of promotional communications

• Raise a privacy complaint

• Request information regarding how your personal information is processed

To exercise these rights, contact us at:

Email: info@phyziohub.com

8. Communications

We may send service-related communications including:

• OTPs

• Booking confirmations

• Appointment reminders

• Cancellation notifications

• Payment notifications

• Refund notifications

• Session notifications

• Account/security notifications

• Important service updates

Where permitted and where you have provided appropriate consent, we may also send promotional communications.

You may opt out of promotional communications at any time. Service-related communications may continue where necessary to provide the Services.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain sessions

• Remember preferences

• Improve website functionality

• Understand website usage

• Improve performance

• Maintain security

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

Security measures may include:

• Encryption of data during transmission

• Access controls

• Authentication mechanisms

• Secure hosting infrastructure

• Monitoring and logging

• Backup and recovery procedures

• Security updates

• Restricted access to personal information

However, no internet-based system can be guaranteed to be completely secure. Users should also protect their login credentials and OTPs and should not share them with others.

11. Children's Privacy

Phyzio Hub is not intended to be used independently by children below the applicable age of consent.

Where services are requested for a minor, the parent, guardian or legally authorized representative should provide the required information and consent where applicable.

We do not knowingly collect children's personal information for purposes unrelated to providing the requested healthcare service.

12. Third-Party Services and Links

Phyzio Hub may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, security or content of third-party services.

Users should review the privacy policies of third-party services before providing information to them.

13. Physiotherapist Verification

Phyzio Hub may verify physiotherapist information and professional credentials before approving profiles.

However, verification does not constitute a guarantee, warranty or representation that a physiotherapist will achieve any particular treatment outcome.

Patients are responsible for reviewing the information available on the physiotherapist's profile and making their own informed decision.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through the website, application or other appropriate communication channels.

The updated Privacy Policy will become effective when published unless otherwise stated.

15. Contact Us

For questions, requests or complaints relating to privacy or personal information, please contact:

Phyzio Hub
Email: info@phyziohub.com
Phone: +91 8160914694
Location: Rajkot, Gujarat, India

Privacy Policy Last Updated: 25 August 2026